In the breakdown cover business, roadside assistance is the very first step that both clients and companies look to discuss. It is the one element that defines the whole breakdown cover industry as far as vehicles on the road are concerned. People who look to opt for a comprehensive breakdown cover always tend to opt for the best roadside assistance plan that the firm provides. Roadside assistance can rightly be called the very service that initiated the car breakdown cover business. Let’s take a closer look in to what the most essential aspect of breakdown cover actually is.
What is roadside assistance in car breakdown cover?
Simply defined, roadside assistance means that when a driver, motorist or owner’s car breaks down and leaves them stranded, the breakdown cover firm will send a patrol team to get the vehicle running. This team varies from firm to firm and from vehicle to vehicle. Normally, the squad will have mechanics who will work to fix the broken down vehicle. The main goal of this crew will be to make sure that the car is able to take the road again.
What basic roadside assistance offers will vary from one firm to another. Usually, the car breakdown cover companies will have a variety of packages for roadside aid. The most common repairs that a roadside help group may need to fix are a flat tyre, petrol-less tank and a dead battery. If one is stranded and requires this assistance in a foreign country, then the team sent for the reparation will include a crew member that speaks the language of the person stranded.
Roadside assistance can be secured for the driver, the vehicle or both. In case of a personal cover, the roadside assistance will tail the driver or the person who has gotten himself/herself secured. This package is also available for more than one person. If the plan covers a vehicle, then the vehicle will be given roadside aid, no matter who the driver is.
Why is a complete car breakdown cover necessary?
Even though roadside assistance is a very comprehensive package to opt for, it does not guarantee that the drivers will be able to continue their journey, or that the vehicle will be fixed. In fact, when the deal of a car breakdown cover is signed, there is generally a clause that states that the firm only guarantees help, not recovery. If roadside help fails, the team might just leave the driver stranded only because their car breakdown cover does not account for anything but roadside aid. So, it is important to get a full cover plan.
In a car breakdown cover, what comes after roadside assistance?
Even though most car breakdown cover firms will work towards getting their clients on the road through simple roadside assistance plans to save time, it is also likely that this endeavor fails. If that happens, most breakdown covers offer back-up plans that will ensure the safety of the driver and/or the vehicle (depending who or what the cover protects). There are a number of steps that can be taken if roadside assistance fails.
The very first of these is ‘towing’. This is sometimes included in the roadside aid package, but it might be an added expense. This is where the vehicle that has failed will be towed on to the nearest garage for further repairs. After that, there is ‘recovery’. This is where either the owner of the car or the vehicle itself will be transported to a garage or a location of the owner’s choice. ‘Onward travel’ will mean that the owner will be dropped off to their destination or will be given some means of conveyance to carry on with their journey by their car breakdown cover firm.